We are sorry

Tell us what went wrong and we will try to fix it.

We are sorry that your order or the service you got from us was not what it should have been.

Would you tell us what the problem was? What went wrong, and where it went wrong, is what we need to put it right for you and to stop it happening to the next person.

Write to us at theteam@customersupport.care and we will come back to you. If it is a formal complaint you would rather escalate, our complaints handling policy sets out how that works.

We would love to hear your feedback, and we appreciate you taking the time.